ProjektLeder FAQ´s

Which payment options are available?

In our online shop, you can choose from various secure payment methods. These include, among others, PayPal, Amazon Pay, credit card, Giropay, Sofortüberweisung, SEPA direct debit, purchase on account and prepayment. If you collect your order in person, cash payment is also possible.

Are there any shipping costs?

Yes – we pass on the shipping costs that we pay to our delivery service provider to our customers on a one-to-one basis. The price shown in the shopping cart is the final price.

Is international shipping available?

Of course. We deliver to all European countries, including Switzerland, Liechtenstein and Monaco. For orders to other countries (non-EU countries), please inquire in advance.

Which delivery service provider is used?

Parcels are usually shipped with GLS. Larger order quantities are delivered by freight forwarder. The choice of freight forwarder is made either by us or by the customer.

How can I track my delivery?

After dispatch, you will automatically receive an email from our delivery service provider with your tracking number. Using this number (a link is included), you can check the current status of your delivery online at any time.

Can I cancel or return my order?

You have the statutory right of withdrawal and may return your order within the designated period without giving any reasons. The cost of return shipping is borne by the buyer.

Is collection in person possible?

Collection is only possible at our location in Kronach by prior arrangement. Please contact our customer service in advance for this.

Where is my order, or is there a delivery delay caused by the shipping provider?

We usually ship our parcels with GLS. The estimated delivery time can be found directly on the product page. Should any problems occur during shipping – for example, a parcel reported as damaged by the shipping provider GLS or similar issues – or if the delivery of your order is delayed, please contact the relevant customer service directly:

· Germany & EU: service@projektleder.de
· Austria: service@projektleder.at
· Switzerland: service@projektleder.ch

We are happy to help you as quickly as possible.

What are the benefits of a customer account?

With a customer account, you can manage your orders, save delivery addresses, use wish lists and complete repeat orders more quickly.

Why can't I log in?

Customer accounts created before January 1, 2026, no longer work due to our switch to a new shop system. In this case, we kindly ask you to create a new customer account.

I forgot my password – what can I do?

Use the "Forgot password" function in the login area, then you will receive an email and can set a new password.

How can I reach customer service?

Our customer service is available by phone or email. For questions about our products or orders, you can reach us:

Monday - Friday from: 8:00 a.m. - 5:30 p.m. at the phone number: +49 (0) 9261 675 46 59

or conveniently at:

· Germany and EU: service@projektleder.de
· Austria: service@projektleder.at
· Switzerland: service@projektleder.ch

or via our contact form

How can I subscribe to or unsubscribe from the newsletter?

You can sign up via the newsletter form on the homepage of the ProjektLeder online shop, fairly close to the bottom.

Click here to sign up for the newsletter

You can unsubscribe at any time using the unsubscribe link at the end of every newsletter email.